12bdb's Privacy Policy
Read 12bdb's complete privacy statement on how your personal information is collected, used, and kept secure.
Introduction & Scope
12bdb ("we", "our", "platform") operates an online casino and sports betting service for users in Bangladesh. This Privacy Policy ("Policy") explains how we collect your personal information, the purposes for which we use it, who we share it with, and how you can maintain control over your data.
By using this website, completing registration, or using any of our services, you agree to the terms of this Policy. If you do not agree with any part of this Policy, please stop using our services and contact us.
This Policy applies to the 12bdb website (12bdb.lat), its mobile version, and all our associated services. We are not responsible for the privacy practices of third-party websites or platforms.
What Information We Collect
12bdb collects various types of information to provide a secure and reliable service. A detailed breakdown by category is provided below.
Identity Information
Name, date of birth, national ID or passport number (for identity verification), email address, and username.
Contact Information
Mobile number (linked to bKash, Nagad, or Rocket transactions), address, and records of support chat conversations.
Financial Transaction Information
Deposit and withdrawal amounts, transaction history, payment method details (bKash, Nagad, Rocket), and account balance.
Gaming Activity Information
Betting history, win/loss records, preferred game categories, session duration, and bonus usage details.
Technical & Browsing Information
IP address, browser type and version, operating system, device identifier, cookie data, and website usage logs.
Security & Compliance Information
Copies of identity verification documents, records of suspicious activity, and responsible gaming self-exclusion requests.
How We Collect Information
- Directly from you through account registration and login forms
- Automatically during payment processing
- Through cookies and tracking technologies while you use our services
- From third-party identity verification service providers
- From fraud prevention and risk assessment partners
Purposes of Data Use
12bdb uses your information only for specific and legitimate purposes. We process your information for the following reasons:
- Account Management: To create, verify, and secure your account, and to correctly identify you on the platform.
- Service Delivery: To manage your gaming experience, accept and settle bets, and process bonuses and rewards.
- Financial Transactions: To securely process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain transaction records.
- Identity Verification: To complete the required KYC process to prevent fraud and ensure a safe gaming environment.
- Customer Support: To resolve your questions and issues via 24/7 live chat and email.
- Responsible Gaming: To monitor your gaming behaviour, identify potentially harmful patterns, and provide assistance when needed.
- Security & Fraud Prevention: To prevent account hacking, money laundering, and other illegal activities.
- Service Improvement: To analyse user experience and improve platform performance and game categories.
- Communications: To send important policy updates, security alerts, and account-related notifications.
Data Sharing & Disclosure
12bdb does not sell your personal information. However, in certain circumstances we may share your information with the following parties:
Payment Processors
Information necessary to process bKash, Nagad, and Rocket transactions is shared with the relevant payment gateways. This information is used solely for transaction verification.
Technology Service Providers
Server hosting, security software, and game providers (such as PG Soft, Pragmatic Play, JILI, Spribe) — only the information necessary to deliver the service.
Identity Verification Services
Limited information may be shared with specialised third-party verification services for KYC and fraud prevention purposes.
Legal Obligations
Information may be disclosed to comply with court orders, lawful requests from law enforcement agencies, or applicable law.
Cookies & Tracking Technologies
The 12bdb website uses cookies and similar technologies to improve your browsing experience and keep the service secure.
- Essential Cookies: Essential for the website to function properly — they store login sessions, security tokens, and language preferences. These cannot be disabled.
- Functional Cookies: Used to remember your preferences and settings, such as your preferred game category or display settings.
- Analytical Cookies: Collect anonymous data to measure website usage and improve the service.
- Security Cookies: Help with fraud detection and account protection. These can identify a user's device.
Cookies can be managed through your browser settings, but disabling essential cookies may affect how the service works. Cookie management steps vary by browser — please refer to your browser's help section.
Data Security Measures
12bdb uses industry-standard security technologies and practices to protect your personal information.
SSL Encryption
All data transmissions are secured with SSL/TLS encryption technology, making your information unreadable to third parties.
Secure Servers
Your information is stored in secure data centres with firewalls and access controls. Only authorised personnel can access the data.
Password Protection
Your password is stored in hashed format — no staff member or system can view your actual password.
Regular Security Audits
Our systems undergo regular security audits and vulnerability assessments to quickly identify and address new threats.
Staff Training
All our staff are trained on data protection policies and are bound by confidentiality agreements.
Please note that no method on the internet is 100% secure. In the event of a security breach, we will notify you and the relevant authorities in a timely manner in accordance with applicable law.
Data Retention Periods
12bdb does not retain your information longer than necessary. The retention policy for each type of data is outlined below:
- Account Information: For the duration your account is active and, after closure, for a defined period as required by law.
- Financial Transaction Records: Long-term retention may be required for audit and legal compliance purposes.
- Gaming History: Full history is retained while your account is active. After closure, only the minimum necessary records are kept.
- Communication Records: Support chat and email history is retained for a defined period for issue resolution and quality improvement.
- Security Logs: Retained for a specified period for fraud detection and security investigations.
- Cookie Data: Deleted at the end of a session or after a set period, depending on the type of cookie.
Even after account closure, some information may need to be retained for a set period for legal, accounting, and security reasons. Once that period has passed, the information is securely deleted or anonymised.
Your Data Rights
12bdb respects your control over your information. You have the following rights:
Right to Access
You can request to know what information we hold about you. We will provide a copy within a set timeframe.
Right to Rectification
If any of your information is incorrect, you can request a correction. We will update it as soon as possible.
Right to Erasure
In certain circumstances you can request that your information be deleted, though some data may need to be retained due to legal obligations.
Right to Restrict Processing
In certain circumstances you can request that the processing of your information be limited or suspended.
Right to Object
You can object to certain processing activities, such as marketing communications and profiling.
Right to Data Portability
You can request your information in a structured, commonly used, and machine-readable format.
Protection of Minors
12bdb strictly protects the information of minors and prevents their access to the platform.
Our services are for users aged 21 and above only. We verify age at registration and may request identity documents in cases of doubt. If a minor's information has been collected by mistake, it will be deleted immediately and the account will be closed.
If you believe a minor is using our platform, please contact us at [email protected]. To learn more about responsible gaming, visit our Responsible Gaming page.
Policy Changes & Updates
12bdb reserves the right to update this Privacy Policy as needed.
If significant changes are made to the Policy, we will display a notice on the website and/or notify you at your registered email address. Continuing to use the service after changes have been made will be considered acceptance of the updated Policy.
For any questions or concerns about changes, contact our 24/7 support team — via live chat or by emailing [email protected].
Contact & Complaints Resolution
If you have any questions, complaints, or requests to exercise your rights regarding this Privacy Policy, please contact us through the channels below.
Live Chat
Get instant support via 24/7 live chat. Our support team is ready to answer all your questions in Bengali and English.
For any privacy-related requests or complaints, email us at: [email protected]
For more information, you can also visit our Terms & Conditions and Responsible Gaming pages.